FAQ


Pokezon is the most reliable, fast, and safe way to get rare and exclusive Pokemon. Our services are designed to make the process of getting the Pokemon you want quickly and easily, without the hassle of breeding for perfect IVs or trying to find someone to trade you an event legendary. Our trader is on standby for hours every day to process orders and answer questions. We're also price-conscious: all of our services are modestly priced.

How can I contact you?
Email: support@pokezon.com
Skype: pokezon-support

You can also communicate with us via the chat available on your order page, but we currently don't have a notification system set up for our chat so your message may be overlooked. Order chat is good for leaving scheduling information when you order, but if you have any questions/issues, contacting us through email or Skype will guarantee a response.
Is Pokezon endorsed by Nintendo?
No. We have no affiliation with Nintendo or the Pokemon franchise. All trademarks, trade names, or service marks that appear in connection with Pokezon's services are the property of their respective owners.

Pokemon Sun/Moon


Why aren't your generation 6 Pokemon available for Sun/Moon?
Until the Pokemon Bank update hits in January, we're dealing with Pokemon like this on a case-by-case basis. Going through and marking all of the available Pokemon as compatible with Sun/Moon would be far too much time, considering that won't mean anything after the update anyway.

For now, if you'd like to purchase something on our site that isn't available in Sun/Moon, you can mark your order as X/Y/OR/AS and leave us a note saying you'd like it for Sun/Moon - but it may be a good idea to contact us first to make sure it'll be legal. There are still a lot of Pokemon that aren't obtainable in Sun/Moon (you can view a list here courtesy of Serebii), and there are also a lot of moves that aren't as widely available right now due to differeing Move Tutors (i.e. Fire Punch, Super Fang).
How do I trade in Sun/Moon?
Once you're far enough into the game to obtain the RotomDex (not very far), you'll gain access to Festival Plaza via the menu on the bottom screen. Enter Festival Plaza (if it's your first time you'll have to do a short tutorial), and once you're in, tap the blue button in the lower-right corner of the bottom screen to connect to the internet. From there, you can either wait for a trade request from us, or send one yourself.

One important thing to note is that if you're in a menu (i.e. looking for a trade partner), you won't see any trade requests you receive. If you're waiting on a request from us, try to not enter any menus.

Keep in mind that sometimes random guests will crowd your friends (and us!) out of the list of available trade partners. This happens to us as well as you, so sometimes it can take a bit for us to find you, and vice versa if you're trying to send a request to us. Just keep refreshing the list and be patient. If you're trying to get your Pokemon from us and having trouble with Festival Plaza, feel free to contact us via email or Skype and we'll help you out.
It says you turned down my trade request! What gives?
In 99% of cases, your trade request isn't actually being turned down. This is a generic error message Sun/Moon will give you if a trade times out. This can happen if we don't notice your request, but more often than not, it's just because I'm already trading with someone else. If this happens, you can either keep sending requests, or you can just wait for us to send one to you (probably the easier option).

Generally, the only time your request will actually be turned down is if your in-game name doesn't match the name you provided when you ordered. If you think your requests are actually being turned down, take a look and double-check to make sure things are right, and if you've made a mistake, contact us via email/Skype (not order chat!) to let us know.
Hey, your GUI is the one from OR/AS! What gives?
You're right! For the time being we don't have the GUI from Sun/Moon. If you're able to provide it to us, by all means, please contact us!
What Sun/Moon Pokemon are shiny locked?
As far as we know, the following: Zygarde, Tapu Koko, Tapu Lele, Tapu Bulu, Tapu Fini, Cosmog, Cosmoem, Solgaleo, Lunala, Nihilego, Buzzwole, Pheromosa, Xurkitree, Celesteela, Kartana, Guzzlord, Necrozma, Magearna, and Marshadow (unreleased). To clarify, Type: Null and Silvally are fair game, hence why they have shiny versions available here.

Special Orders


I'd like to buy in bulk! Do you offer discounts?
Yes, though we don't have a proper system for it in place on our site, if you contact us via email or Skype, we can offer bulk orders at a reduced price on a case-by-case basis.
Can you build and sell me a team?
No, we don't currently offer a teambuilding service, but we do offer a team discount. If you contact us directly through email or Skype and let us know what you want, we'll provide you 6 Pokemon with any customizations included for $15.

Order Statuses


What does the "Processing" status mean?
This means we're still preparing your Pokemon. If there are any problems with your order, we'll notify you via email. During this period, you're waiting on us - if there's a problem with your order (illegal customization instructions, for example), we'll let you know via e-mail. If possible, try to prepare some Pokemon to trade while your order is being processed.
What does the "Ready For Pickup" status mean?
Your friend code has been added and your order has been prepared. Check your order and you'll be able to confirm the trader's friend code and in-game name. Please keep in mind that this doesn't mean that the trader is currently online - it just means that whenever they're available to trade, they'll watch for you.
What does the "Delivered" status mean?
This means that your order was successfully traded. If there were any issues with your order (something not matching the site's description, customizations not being applied properly, etc.), by all means contact us and we'll make sure to set things right.
I wasn't available to trade when my order was marked as ready/I won't be available to trade for a while, what happens now?
Purchasing with the intent to pick up later is perfectly okay - if possible, though, please try to give us some kind of scheduling information if this is the case, even if it's a rough estimation as to when you'll be available. If we don't hear from you for a while (generally ~1-2 weeks), we'll send an email to try to contact you - if we don't get some sort of response, your order may be cancelled (with a full refund, of course).

Canceled Orders


I don't want my order anymore - how can I cancel it?
If you'd like to cancel an order that hasn't been marked as ready for pickup, you may do so by clicking the "cancel" button in the upper-right corner of the order page. Please be aware that once is order is marked as ready for pickup, it can no longer be cancelled by the customer - if you've reached this point and you'd like to cancel, please contact us and we'll do it for you.
Why was my order canceled?
The vast majority of cancelled orders are due to us not hearing back from a customer who hasn't added our trader's friend code back after a long period of time. It's also possible that your order could have been cancelled due to issues with customizations that we couldn't work out a solution with you for. If your order was cancelled and you don't know why, please contact us and we'll clear things up for you.
I canceled my order. How do I get my money back?
If you've already cancelled your order, you probably already have your money back - you should receive an automatic refund through PayPal upon cancellation.

Return Policy


Do you accept returns?
We accept returns in the case that there was an error made with your order, as well as in the case that your order was purchased unintentionally (unauthorized use of funds, ordered twice by accident, etc.). If the latter has happened, please send us an email instead of opening a case with PayPal and we'll make sure you get your money back. Performing a PayPal chargeback charges us a fee and will get you blacklisted from using our service again.
How do I initiate the return process?
Just send us an email with your order ID and let us know what's going on.

Other


Why is checkout sometimes disabled?
Due to an increase in orders since the release of Sun/Moon, sometimes checkout will be disabled. In all honesty, Pokezon is run by one person, and waking up to see 30 unread emails can get rather stressful. If checkout is currently disabled, you can either try again later, or if you'd like an ETA on when it'll be enabled, you can try sending an email or a Skype message. If you don't receive a response, that probably signifies that I'm asleep.
What can I do if there's a problem with my order?
If this happens, please contact us and we'll try to fix whatever went wrong. Alternatively, depending on how far along your order is, you may either cancel or request a refund.
Where can I find my Order ID?
Your Order ID matches the Invoice number found in the details of your PayPal transaction. You can also use our Forgot Order ID form.
Are your Pokemon hacked?
Our Pokemon are generated using PKHeX and then inserted into our generation VI games to be traded. They are "hacked"; however, no impossible combinations of moves, natures, or IVs are used, making them legal for use. Nintendo's hack check blocks most illegal Pokemon from being traded, so we couldn't trade you that 999 Sp. Atk Gardevoir even if we wanted to.
Why can't I find a Pokemon?
We're always adding new Pokemon to our database - come back again and we might just have what you're looking for. You can also contact us and request a Pokemon - keep in mind that the set we decide on for the website might not match your original request, but if you request a Pokemon that we don't have on the site yet, we'll give you a free customization for it.
Are the Pokemon here legal for online play?
All of our Pokemon should be 100% legal for online play - please let us know if one isn't! However, keep in mind that only Pokemon with the pentagon symbol that signifies they originated in generation VI are valid for use in official Nintendo-sanctioned tournaments.
Where do you get your Pokemon GIFs?
We get them from PkParaíso - they have huge galleries of GIFs of each Pokemon and their various forms.